Char-Koosta News

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“Rockin’ to the Rhythm of Service” customer service training coming to Pablo on August 13

PABLO — Representatives of local convenience stores, lodging properties, visitor information centers, museums, outfitters, restaurants and any business greeting visitors to the area are invited, free of charge, to attend the popular “Rockin’ to the Rhythm of Service” seminar on Wednesday, August 13. The Salish Kootenai College and CSKT-DHRD will host the training in the Late Louie Caye Building at the Salish Kootenai College in Pablo from 8:30 a.m. to Noon.

Business owners, managers, and front-line staff are encouraged to attend together. Brought to your community by the Montana Office of Tourism and their Tourism Development Program, this fast-paced customer service and tourism training program is custom-designed for Montana hospitality providers. New this year is a special focus on advanced questioning techniques. These techniques help engage and guide your visitors, probe for more information, clarify needs, and lead to productive relationships with your customers. Combining efforts to focus on customer service ensures the viability of Montana’s economic success and its $3 billion tourism industry.

Attendees are encouraged to bring brochures, flyers, or information to share about area businesses and attractions. Each participant will receive a certificate of completion. Pre-registration is required. Please contact session host Terri Cordier at 406.275.4792 or terri_cordier@skc.edu to register.

Seminar trainer Lisa Jones is a talented facilitator who will motivate attendees to value their role in our tourism industry, expand their knowledge, connect with customers and take a fresh look at ways your business can not only attain rave reviews from visitors, but also keep them returning again and again. With strong connections to the Montana tourism industry, her service examples and suggestions will prompt thoughtful discussions and provide practical skills and tips which can be put to use immediately. Previous participants appreciated learning about the wealth of travel resources available, hearing stories to share from others in their community, obtaining new customer service perspectives and tactics, and experiencing the group interaction.

For anyone unable to attend “Rockin’ to the Rhythm of Service,” a free online, self-paced program, “Lost and Found in Montana,” also is available. For more information, visit montanasuperhost.com.

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